Refund policy
Welcome to the bolney marketplace
1、Buyers who shop in our store can unconditionally request a refund in the following situations:
Product is damaged upon receipt.
Product is incomplete upon receipt.
Buyer has not received the product.
2、If the merchant refuses to issue a refund in the following situations, arbitration can be initiated through platform customer service:
The buyer requests a refund due to product issues, but the merchant does not comply.
The merchant fails to deliver the product to the buyer within the specified time.
Additionally, any requests for arbitration related to buyer concerns can be initiated through platform customer service and customers are encouraged to contact customer service at any time.
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